Privacy Policy
Last updated: April 11, 2026
1. Who we are
Trimio ("we", "us", "our") operates the website at https://trimio.in and provides salon management software services. This Privacy Policy explains what data we collect, how we process it, the purposes for which we process it, and how you may request deletion of your data. This policy applies to all users who access our website, use our services, or interact with us through third-party platforms including Meta (Facebook and Instagram).
2. What data we collect
We collect the following categories of personal data:
| Data type | Examples | How collected |
|---|---|---|
| Contact information | Full name, email address | Contact form submission |
| Message content | Free-text message you write to us | Contact form submission |
| Technical data | IP address, browser type, device type, timezone | Automatically via server logs |
| Usage data | Pages visited, time on page, click patterns, scroll depth | Analytics tools (with your consent) |
| Session recordings | Anonymised screen recordings of your browsing session | Microsoft Clarity (with your consent) |
| Meta Platform data | Public profile information, email (if you interact via Facebook/Instagram) | Meta APIs (with your authorisation) |
3. How we use your data
We process your personal data for the following specific purposes:
- To respond to your enquiries submitted through our contact form
- To provide you with information about Trimio products and services
- To send marketing communications (only with your explicit consent, which you can withdraw at any time)
- To analyse website usage patterns and improve our website and services
- To generate heatmaps and session recordings to understand user experience
- To detect and prevent fraud, spam, and abuse of our services
- To comply with legal obligations under applicable Indian and international law
- To manage our presence on Meta platforms (Facebook, Instagram) and respond to interactions there
4. Legal basis for processing
We process your personal data on the following legal bases:
- Consent: For analytics, session recordings, marketing communications, and Meta Platform data access. You may withdraw consent at any time.
- Contractual necessity: To provide our services and respond to your enquiries.
- Legitimate interest: To improve our website, prevent fraud, and ensure security.
- Legal obligation: To comply with the Digital Personal Data Protection Act 2023 (India), GDPR (EU), and other applicable regulations.
5. Data from Meta Platforms (Facebook & Instagram)
If you interact with Trimio through Facebook or Instagram, or authorise our application to access your Meta account, we may receive the following data from Meta:
- Your public profile information (name, profile picture)
- Your email address (if you grant permission)
- Page and post interaction data (likes, comments, messages)
We use this data solely to respond to your enquiries, provide customer support, and improve our services. We do not sell, rent, or share your Meta data with any third party for their own purposes. We do not use your Meta data for purposes unrelated to Trimio's services. You can revoke our access to your Meta data at any time through your Facebook or Instagram privacy settings.
6. Third-party services we use
We share data with the following third-party services, each for a specific purpose:
| Service | Provider | Purpose | Data shared |
|---|---|---|---|
| Google Sheets | Google LLC | Lead storage | Name, email, message, timezone |
| Google Analytics 4 | Google LLC | Website analytics | Anonymised usage data |
| Microsoft Clarity | Microsoft Corp | UX heatmaps & recordings | Anonymised session data |
| Sentry | Sentry Inc | Error monitoring | Error logs, browser info |
| Vercel | Vercel Inc | Website hosting | IP address, request logs |
| Meta Platforms | Meta Platforms Inc | Social media presence | Interaction data (with your consent) |
We do not sell your personal data to any third party.
7. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are retained for up to 3 years after your last interaction. Analytics data is retained according to the default retention periods of Google Analytics (14 months) and Microsoft Clarity (30 days). You may request deletion of your data at any time (see Section 9).
8. Data security
We implement appropriate technical and organisational measures to protect your data, including: encryption in transit (TLS 1.3), secure server-side API routes for form processing, rate limiting to prevent abuse, bot detection via honeypot fields, and access controls on stored data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your rights
Under the DPDP Act 2023 (India), GDPR (EU), and Meta Platform Terms, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Withdraw consent: Withdraw your consent at any time without affecting prior processing
- Data portability: Request your data in a structured, machine-readable format
- Restrict processing: Request that we limit how we use your data
- Object: Object to processing based on legitimate interests
- Complain: Lodge a complaint with your local data protection authority
To exercise any of these rights, email us at business.trimio@gmail.com. We will respond within 30 days.
10. Cookies
We use cookies and similar technologies on our website. When you first visit, a consent banner allows you to accept or decline non-essential cookies. Strictly necessary cookies (required for the website to function) are always active. Analytics and tracking cookies (Google Analytics, Microsoft Clarity) are only activated after you provide consent. You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.
11. Children's privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at business.trimio@gmail.com.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
13. Contact us
For any privacy-related questions, to exercise your rights, or to request deletion of your data, contact our Data Protection Officer: